Outlook related issues

How to configure Internet e-mail accounts in Outlook.
Note: For POP mail configuration.
1. Open MS Outlook 2007, and from the Tools menu select Account Settings.
2. Click the New... button.
3. Check the box next to Manually configure server settings or additional server types and click Next.
4. Now, you have to specify the email account settings. Please make sure to replace “yourdomain.com” with your actual domain name in all examples below.
· User Information:
a. Your Name – type in the name that your recipients will see in the “From” field of e-mails you send.
b. Email Address – type in your complete email address.
· Server Information:
a. Incoming mail server (POP3) – type in mail.yourdomain.com.
b. Outgoing mail server (SMTP) – type in smtp.yourdomain.com.
· Logon Information:
a. User Name - type in your complete email address.
b. Password – type in the password for this email account.
c. Log on using Secure Password Authentication (SPA) – do not check this box.
Important: You may also choose to use the SMTP server of your ISP. However, if you decide to use Aplus.Net’s SMTP server as shown above (smtp.yourdomain.com), please make sure that the SMTP server is enabled for the particular email box:
Note: By default, the SMTP Service is enabled on all shared hosting accounts.
How to create a new e-mail profile in Outlook 2007 and Outlook 2003
Follow these steps to create a new e-mail profile in Outlook 2007 and in Outlook 2003:
1. Click Start, and then click Run.
2. Copy and paste (or type) the control panel in the Open box and then press ENTER.
3. If you are in Classic View, double-click Mail. The Mail Setup dialog box opens. Go to step 5.
4. If you are in Category View, under Control Panel, click Switch to Classic View, and then double-click Mail. The Mail Setup dialog box opens.
5. In the Mail Setup dialog box, click Show Profiles.
6. On the General tab, under when starting Microsoft Office Outlook, use this profile, click Prompt for a profile to be used, and then click Add.
7. In the Profile Name box, type the name that you want to use for the new e-mail profile, and then click OK.
8. In the E-mail Accounts dialog box, click Add a new e-mail account, and then click Next.
9. Click the appropriate server type for your new e-mail account, and then click Next.
10. Type your account information in the required boxes, and then click Next.
11. Click Finish, and then click OK.

Note: By default, both the Outlook Address Book and the personal folders (.pst) files are automatically added to each new e-mail profile, except for those e-mail profiles that are created in Microsoft Exchange Server. By default, .pst files are not added to each new e-mail profile in Exchange Server.
How to configure Outlook 2007 and Outlook 2003 to open a specific e-mail profile
If you have multiple e-mail profiles on your computer and you want Outlook to open a specific profile every time that you start the program, you can configure Outlook to do this.

To configure Outlook 2007 and Outlook 2003 so that it starts with a specific e-mail profile, follow these steps:
1. Click Start, and then click Run.
2. Copy and paste (or type) control panel in the Open box and then press ENTER.
3. If you are in Classic View, double-click Mail. The Mail Setup dialog box opens. Go to step 5.
4. If you are in Category View, under Control Panel, click Switch to Classic View, and then double-click Mail.
5. In the Mail Setup dialog box, click Show Profiles.
6. On the General tab, under when starting Microsoft Office Outlook, use this profile, click Always use this profile.
7. In the Always use this profile list; select the profile that you want to use, and then click OK.
Steps to configure outlook express
Start Outlook Express
There are many ways to start Outlook Express, but here's a sure-fire way to find and start it.

1. Click the Start button.
2. Point to All Programs.
3. Click Outlook Express.
4. If asked whether you would like to open this particular account automatically every time you start Outlook Express, click Yes (If you do) or No (if you don’t).
5. If you don't want to be asked this question again, click to check the Always perform this check... box.
6. Check When Outlook Express starts, go directly to my Inbox.
Outlook Express directs all incoming mail to the Inbox, so it makes sense to bypass this opening page.
If you don't see the list of folders and contacts on the left, click Layout on the View menu. Click Contacts and Folder List to check them, and then click OK.

Set Up an Outlook Express E-Mail Account
The Internet Connection Wizard makes short work of setting up your online mailbox by walking you through each step for every e-mail account you set up.

1. Before you get going, make sure you know your email address along with the following information. (You may need to contact your ISP, Internet Service Provider, to get it.).
First, information about the e-mail servers:
Ø The type of e-mail server you use: POP3 (most e-mail accounts), HTTP (such as Hotmail), or IMAP.
Ø The name of the incoming e-mail server.
Ø For POP3 and IMAP servers, the name of the outgoing e-mail server (generally SMTP).
Second, information about your account:

Ø Your account name and password
Ø Find out if your ISP requires you to use Secure Password Authentication (SPA) to access your e-mail account—yes or no is all that's required.

2. Start Outlook Express, and on the Tools menu, click Accounts.
If the Internet Connection Wizard starts up automatically, skip ahead to step 4.
3. Click Add, and then click Mail to open the Internet Connection Wizard.
4. On the Your Name page of the wizard, type your name as you want it to appear to everyone who gets e-mail from you, and then click Next.
Most people use their full name, but you can use any name—even a nickname—that people will recognize.
5. On the Internet Explorer Address page, type your e-mail address, and then click Next.
6. On the E-mail Server Names page, fill in the first block of information that you gathered from your ISP in step 1, and then click Next.
Note: If you chose HTTP as your incoming e-mail server—as for a Hotmail or MSN account—this wizard page changes slightly so you can identify your HTTP mail service provider.
7. On the Internet Mail Logon page, type your account name and password.
Note: If you're concerned about break-ins to your e-mail, click to clear the check in the Remember Password box. You'll then be prompted for the password each time you send or retrieve mail.
8. Click Next, and then click Finish.

Information About the Safe Senders Option in Outlook
The Safe Senders option permits you to generate a list of senders that you consider safe to receive e-mail messages from. To add the names of those senders that you trust, click the Safe Senders tab in the Junk E-Mail Options, and then click to select the Also trust e-mail from my Contacts check box. When you receive an e-mail message from a sender that is from the list of trusted senders, that e-mail message is delivered directly to your Inbox.
To help make sure that the e-mail messages that you receive are from the Safe Senders list, follow these steps:
1. Start Outlook.
2. On the Tools menu, click Options.
3. On the Preferences tab, click Junk E-mail.
4. On the Safe Senders tab, click Add.
5. In the Add address or domain dialog box, type the e-mail address of the person who you want to trust, and then click OK.

Note: The e-mail address that you add to the Safe Senders list does not have to be listed in your Contacts list.
6. Repeat step 5 for each e-mail address (sender) that you want to add to the Safe Senders list.
7. On the Safe Senders tab, click to select the Also trust e-mail from my Contacts list check box. If you select this check box, you are trusting that the e-mail messages that are sent to you from those that are listed in your Contacts list are safe e-mail messages.
8. On the Options tab, click Safe Lists Only if you want to receive e-mail messages only from the senders listed in your Safe Senders list or Safe Recipients list.

Note: Only e-mail messages from people or domains in your Safe Senders list will be delivered to your Inbox.
9. Click OK to close the Junk E-mail Options dialog box.
10. Click OK to close the Options dialog box.

Here’s how you can modify this setting using the Control Panel.
1. Start by logging into the “Aplus.Net Web” Control Panel at “http://cp.aplus.net” using your Registration Number and Customer Password.
2. Select the Emails link from the top navigation bar.
3. Next, select Email Boxes and click on Manage Email Boxes.
4. Click on the e-mail account that you’d like to manage.
5. Click the Enable / Disable SMTP Service icon.
6. Adjust the SMTP Server drop-down menu to read Enabled.
7. Click Modify to set up the SMTP server. Click Cancel to escape.
8. Once you have filled in the above information, click on the More Settings button.
9. Select the Outgoing Server tab and check the box next to My outgoing server (SMTP) requires authentication. Select also the radio button next to Use same settings as my incoming mail server.
10. Now, select the Advanced tab. You have two options available for the Outgoing Server (SMTP) settings as specified below:
a. Set the Outgoing server (SMTP) port to 465 and select SSL from the "Use the following type of encrypted connection" drop-down menu.
b. Set the Outgoing server (SMTP) port to 587 and select TLS from the "Use the following type of encrypted connection" drop-down menu.
11. Click OK.
12. Finally, click Next and then - Finish.
Winmail.dat attachments are included in received e-mail messages in Outlook
To resolve this problem, use the plain text format. To do this:
1. On the Tools menu, click Options, and then click Mail Format.
2. In Compose in this message format, click to select Plain Text, and then click OK.
NOTE: To send to certain recipients that use RTF format and others recipients that use plain text format, you must set the option for the recipient in either the Personal Address Book or the recipient's contact record.

Use the following steps to remove the RTF format from the recipient attribute in the Personal Address Book:
1. On the Tools menu, click Address Book.
2. In Show Names From, click the Personal Address Book.
3. Select the addressee that you want to set as plain text, and then click Properties on the File menu.
4. In the SMTP-General tab, click to clear the Always send to this recipient in Microsoft Exchange rich text format check box, and then click OK.
Use the following steps to set plain text in the recipient's contact record:
1. Open the recipient's record in the Contacts folder.
2. Double-click the recipient's e-mail address.
3. In the E-Mail Properties dialog box, click Send Plain Text only under Internet Format.
How to use vCalendar in Outlook
vCalendar files are used to exchange information about appointments and schedules with others who are not in your workgroup or organization. You can also use them to schedule appointments with those who use scheduling software incompatible with yours.
How to create a vCalendar File
To create a vCalendar file, follow these steps:
1. In a Calendar folder, click to select an appointment for which you want a vCalendar file.
2. On the File menu, click Save As.
3. In the Save as type box, click to select vCalendar Format (*.vcs).
4. In the Save In box, click the folder where you want to save the vCalendar file, and then click Save.
How to distribute a vCalendar File
You can distribute a vCard file like other computer files. To send it as an e-mail attachment, follow these steps:
1. Open a new e-mail message, and then address it to the recipient.
2. On the Insert menu, click File.
3. Click to select a vCalendar (.vcs) file, and then click OK.
How to Automatically Process a vCalendar File
With Outlook, you can automatically convert a vCalendar file received from an external source into an Outlook appointment entry. If the vCalendar file arrives as an e-mail attachment, you can double-click the vCalendar, then click Save And Close to add the appointment to your default Calendar folder.

If you receive the vCalendar in the form of a file, perhaps on a disk, you can import it into your default Calendar folder by using the Outlook Import and Export Wizard. To do this:
1. On the File menu, click Import and Export.
2. Click to select Import an iCalendar or vCalendar file (*.vcs), and then click Next.
3. Click to select the vCalendar file, and then click Open.

The address list could not be displayed" error message when you use your Contacts to address a new message in Outlook
This behavior can occur if the Microsoft Outlook Address Book is damaged.
To resolve this issue, remove and reinstall the Outlook Address Book. To do this:
1. Start Outlook.
2. On the Tools menu, click E-mail Accounts.
3. Click View or change existing directories or address books, and then click Next.
4. Click Outlook Address Book, and then click Remove.
5. Click Yes when you receive the prompt to confirm the removal.
6. Click Add.
7. Click Additional Address Books, and then click Next.
8. Click Outlook Address Book, and then click Next.
9. Click OK when you receive the message to restart Outlook.
10. Click Finish.
11. Click Exit on the File menu to quit Outlook.
12. Restart Outlook.
13. In the Folder list, right-click the folder that you want to use with the Address Book (for example, right-click Contacts), and then click Properties.
14. Click the Outlook Address Book tab.
15. Click to select the Show this folder as an e-mail Address Book check box (if it is not already selected), and then click OK.
You receive an error message when you try to start the Out of Office Assistant in Outlook 2003
To resolve this problem, quit Outlook, rename the Resiliency registry key, and then restart Outlook. To do this, follow these steps.

(Important: This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs.)
1. Quit Outlook if it is running.
2. Press CTRL+ALT+DELETE, and then click Task Manager.
3. On the Processes tab, verify that Outlook.exe does not appear in the list of processes. If it does, click Outlook.exe and then click End Process.
4. On the File menu, click Exit Task Manager.
5. Click Start, and then click Run.
6. In the Open box, type regedit and then click OK.
7. Locate and then click the following registry key:
HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook
8. Right-click the Resiliency subkey (if it exists), and then click Rename.
9. Type Resiliency.old, and then press ENTER.
10. Quit Registry Editor.
11. Start Outlook, and then click Out of Office Assistant on the Tools menu.

Error message when you try to print another user's shared calendar in Outlook 2003:
"The messaging interface has returned an unknown error"
Method 1: Disable the TaskPad option
1. On the File menu, click Print.
2. Click Page Setup.
3. On the Format tab, click to clear the TaskPad check box.
4. Click OK to close the Page Setup dialog box.
5. With the Daily Style print style selected, click OK to print the shared calendar.
Method 2: Update the permissions of the user
Note: These steps are to be completed by the user who shares his or her calendar and tasks.

To update the permissions for the user of the shared calendar, follow these steps:
1. In the Navigation Pane, click Calendar.
2. On the File menu, point to Folder, and then click Properties for "Calendar".
3. Click the Permissions tab.
4. Click Add, and then add the user.
5. With the user selected, set the Permission Level to a minimum of Reviewer.
6. Click OK to close the Calendar Properties dialog box.
To update the permissions for the user of the shared tasks, follow these steps:
1. In the Navigation Pane, click Tasks.
2. On the File menu, point to Folder, and then click Properties for "Tasks".
3. Click the Permissions tab.
4. Click Add, and then add the user.
5. With the user selected, set the Permission Level to a minimum of Reviewer.
6. Click OK to close the Tasks Properties dialog box.

You receive a "Can't contact LDAP Directory server (81)" error message when you open the Address Book in Outlook
This issue may occur if an address book that uses Internet directory services (LDAP) is configured in Microsoft Outlook, and Outlook cannot contact the LDAP server that is configured for that LDAP address book.
Outlook 2007
· If you are not using Lightweight Directory Access Protocol (LDAP) Internet directory services, remove the LDAP address book. To do this, follow these steps:
1. Start Outlook.
2. On the Tools menu, click Account Settings.
3. On the Address Books tab, click the LDAP address book that you want to remove, and then click Remove.
4. Click Close.
5. Exit and restart Outlook.
· If you are using Lightweight Directory Access Protocol (LDAP) Internet directory services, make sure that the settings for the LDAP address book are configured correctly. To do this, follow these steps:
1. Start Outlook.
2. On the Tools menu, click Account Settings.
3. On the Address Books tab, click the LDAP address book that you want to configure, and then click Change.
4. Verify that the settings for the LDAP server are correct.
5. Click Next, and then click Close.
Outlook 2002 and 2003
· If you are not using Internet directory services (LDAP), remove the LDAP address book. To do so:
1. Start Outlook (if it is not already started).
2. On the Tools menu, click E-mail Accounts.
3. Under Directory, click View or change existing directories or address books, and then click Next.
4. Under Directories and Address Books box, click the LDAP address book that you want to remove, and then click Remove.
5. Click Finish.
6. Quit, and then restart Outlook.
· If you are using Internet directory services (LDAP), make sure that the settings for the LDAP address book are configured correctly. To do so:
1. Start Outlook (if it is not already started).
2. On the Tools menu, click E-mail Accounts.
3. Under Directory, click View or change existing directories or address books, and then click Next.
4. Under Directories and Address Books box, click the LDAP address book that you want to configure, and then click Change.
5. Verify that the settings for the LDAP server are correct.
6. Click Next, and then click Finish.
Outlook 2002 and Outlook 2003 do not check for new messages automatically
If you set up or modify Send/Receive Groups in Microsoft Outlook and you select the option to have Outlook check the accounts in a selected group according to a schedule, Outlook may not check for new messages automatically.

This behavior occurs even though you have the Schedule an automatic send/receive every n minutes option selected.
This behavior may occur if the Disable Scheduled Send/Receive option is enabled. This option overrides the Send/Receive Group settings.
To resolve this behavior, on the Tools menu, point to Send/Receive Settings, and then click Disable Scheduled Send/Receive (if the option is selected).
Problem: Invalid page fault in module EMALSCAN.DLL
If you get an error message when you close Outlook:
OUTLOOK caused an invalid page fault in module EMALSCAN.DLL
Then you have run into a problem related to McAfee VirusScan software, version 4.0.2. The error message may also refer to a page fault in Kernel32.dll.
To correct this, change e-mail scanning from MAPI to download by following these steps:
1. Right click on the Vshield icon in the system tray, and choose Properties | E-mail Scan.
2. Check Enable Scanning of E-mail Attachments.
3. Clear the box for Microsoft Exchange (MAPI).
4. Check Internet Mail, which will enable Download Scanning.
5. Click Apply, then OK.
You must also disable the MAPI On-Demand E-mail Scan add-in in Outlook. Here's how:
1. In Outlook 98, choose Tools | Options, then switch to the other tab.
2. Click Advanced Options, then Add-In Manager.
3. Clear the box for Exchange Scan, and then click OK until you return to Outlook’s main window.

You receive the "One or more parameter values are not valid" error message when you update a task in Outlook
Reason: The Microsoft Exchange Server mailbox, or the Tasks folder on the server, is corrupted.

Method 1
1. Open your Task folder in "Simple List" view.
2. On the Actions menu, click Save Task Order.
NOTE: Because the "Save Task Order" function can only be applied to a non-filtered view, you must have the current view set to "Simple List" or "Detailed List", and in the default views.

Method 2
This method assumes that you have a copy of the old Exchange Client 5.0 that shipped with Windows 95 or Office 97. Search your hard drive for exchng32.exe to confirm its presence before proceeding.
1. On the File menu, click Exit and Log Off.
2. Click the Start button, click Run, type exchng32.exe in the Open box, and then click OK.
3. Delete the Tasks folder from your mailbox, and then click Exit and Log Off on the File menu.
4. Click the Start button, click Run, type outlook /resetfolders in the Open box, and then click OK.
This method deletes and recreates the Tasks folder, without affecting any of the other folders on your mailbox.


Method 3
Quit Outlook and have your server administrator remove the mailbox on the server, and then create a new mailbox.

Cannot create an email in Microsoft Office Outlook 2007
1. Go to Control Panel > (switch to "Classic View") Programs and Features.
2. Select "Microsoft Office 2007".
3. Click on "Change" in the actions bar.
4. Check "Add or Remove Features" and click Continue.
5. Expand Microsoft Office Outlook.
6. See if there are any red X's next to any of the Outlook components.
7. If there are you can click on each of the components one by one and click Continue.
8. OR (if all components have a red X) you can click on Microsoft Office Outlook and click Continue (which activates the bare minimum to run Outlook).


Unable to send or receive email in Outlook Express

Check your e-mail account settings
1. On the Tools menu, click Accounts.
2. Select the e-mail account, and then click Properties.
3. On the Servers, Connection, and Advanced tabs, check the settings against those given to you by your Internet service provider (ISP).
(If your settings match the ISP information, contact your ISP to verify that you have the correct information and that the ISP servers are operating correctly. Also, make sure your ISP server supports PPP, SMTP, and POP3 or IMAP protocols.)

When I start Outlook Express, it does not connect to my Internet service provider (ISP)
Check the connection to your Internet service provider
Try these steps as appropriate:
· Establish the connection to your Internet service provider (ISP) before attempting to view or download messages.
· If you use a modem, check your connection settings. To check your settings:
o If you are using Windows 98, on the desktop, double-click My Computer, double-click Dial-up Networking, and then double-click the icon that represents your ISP.
o If you are using Windows 2000 or Windows Millennium Edition, click Start, point to Settings, and then click Network and Dial-up Connections or Dial-up Networking.
o If you are using Windows XP, click Start, click Control Panel, click Network and Internet Connections, click Internet Options, and then click the Connections tab.
If you use a local area network (LAN) or proxy server connections, contact your network administrator.
· For help with your dial-up networking connection, see the dial-up networking (or dial-up connection) section of Windows Help.
· If you suspect that there is something wrong with your modem, see information on modems in Windows Help.

I can connect to my ISP, but I get a time-out message when I download e-mail.
Increase the length for server time-outs
1. On the Tools menu, click Accounts.
2. Select the account, and then click Properties.
3. On the Advanced tab, in the Server Timeouts area, move the slider to the right.
I can connect to my ISP, but I can't view any newsgroups.
Check your news server settings
1. On the Tools menu, click Accounts.
2. Click the news server, and then click Properties.
3. On the Server, Connection, and Advanced tabs, check the settings against those given to you by your Internet service provider (ISP).
If everything matches, contact your ISP to verify that you have the correct settings and that the ISP servers are operating correctly.

I get a news connection error message on a specific server, and I can't connect to one or more news servers.
Check the settings for the news server
There might be a problem with one or more of the settings for the news servers you cannot connect to. These settings are given to you by your Internet service provider (ISP).
To check the settings for the news server
1. On the Tools menu, click Accounts.
2. Click the news server, and then click Properties.
3. On the Server tab, check the following:
o Does the news server name match the name given to you by your ISP?
o Does your ISP require a logon account name and password?
If you are required to log on to this news server, check that the account name and password you have entered match those given to you by your ISP.
If you are not required to log on to this news server, clear the following check box: This server requires me to log on.
4. On the Advanced tab, check the following:
o Does the port number match the number given to you by your ISP? Most ISPs use port 119.
o Is the server time-out set to Short?
Some servers might take longer to make a connection. To allow more time for your computer to make the connection, move the slider toward Long.
5. Click OK to close the dialog box.
6. In the Folders list, click the server, and then click the Newsgroups button on the toolbar to view the newsgroups.
7. Repeat this procedure for each news server that you cannot connect to.

Passwords Not Saved in Outlook/Outlook Express

No matter how many times you check the Remember Password box, Outlook/Outlook Express will refuse to save passwords for your account(s). To fix:
1. Start the Registry Editor.
2. Go to
HKEY_CURRENT_USER \ Software \ Microsoft \ Protected Storage System Provider \
3. Right-click the Protected Storage System Provider key, and from the menu choose Permissions.
4. On the Security tab, press the Advanced button.
5. On the Permissions tab, select the Replace permission entries on all child objects with entries shown here that apply to child objects check box. Click Apply, and then click Yes on the Security warning dialog.
6. In the Name column, ensure that the user currently logged on has Full Control access. Click OK. The following message appears:
Do you want to replace the permission on all existing subkeys within Protected Storage System Provider?
7. Click Yes.
8. Double-click the Protected Storage System Provider key to expand the key, click the user subkey folder that is directly below the Protected Storage System Provider key, click Delete on the Edit menu, and then click Yes in the warning message dialog box.

The user subkey folder looks similar to the following example:
S-1-5-21-789336058-2025429265-1801674531-1003

Note: For every identity that you have, there may be a subkey under the Protected Storage System Provider key. To resolve this issue in all of your identities, you must delete all of the user subkeys folders under the Protected Storage System Provider key.
9. Close the registry editor.
10. Log restart Windows for the changes to take effect.
11. The next time you start your e-mail program, enter the password when promted and select Remember Password. This should now be retained.